With PMS
Profile-aware responses
Sentiment scores tag the guest profile in PMS. When the same guest returns next year, the front desk knows to pay extra attention.
Capture
Turn reviews into action
Collect feedback from every source
OTAs, search engines, social platforms, and in-app surveys all flow into one feed. Booking.com, Google, TripAdvisor, Expedia, internal post-stay surveys — same inbox.
Know what to fix, where
Are guests unhappy with the breakfast at your seaside property? Slow Wi-Fi in room 12 of the city hotel? Per-property and per-area drill-downs make patterns obvious.
Automate routing and follow-up
Negative reviews about housekeeping route to the housekeeping queue. Late check-in complaints route to the front desk lead. No manual triage.
Manage your reputation, don't let it manage you.
Improve your online ranking and turn reviews into a competitive moat. Polynoos transforms feedback into actionable strategy — across every property, every channel, every language.
Reviews from over 80 sources in multiple languages
Aggregate reviews from dozens of platforms — Google, Booking.com, TripAdvisor, Expedia, email, social — and monitor feedback in every language your guests speak. Get a comprehensive picture of your performance, not a fragmented one.
Respond
AI-assisted response management
Personalized guest experiences
Pull guest profile context from PMS — room type, stay length, prior visits, loyalty tier — into every response draft. Replies feel personal because the data is.
Enhanced front-desk productivity
Suggested responses tuned per channel and per sentiment, ready for review. Staff approve or refine in seconds rather than starting from a blank field.
Tone consistency across the brand
Set the voice once — formal, warm, concise — and it propagates across every property, every reviewer, every language. Your brand sounds like itself everywhere.
Ready for a demo? Start proactively managing your reputation today.
Wired into the platform
Reputation is not an island. It runs the operation.
Native integration with every Polynoos module means a negative review isn't just data — it's a ticket in housekeeping, a profile note in PMS, a follow-up message in Notifications.
With Housekeeping
Negative reviews → tickets
A 1-star review mentioning a stained towel auto-creates a housekeeping ticket on the relevant floor with the original comment attached.
With Notifications
Automated follow-up
Detractors get an apology + recovery offer. Promoters get a thank-you with a referral incentive. Honoured opt-outs across every channel.
How Polynoos scores reputation
Polynoos' Reputation Score is a property-weighted blend of review velocity, average rating, and sentiment-impact analysis across every monitored source. Unlike raw review averages, it accounts for category importance — a 1-star about cleanliness moves the needle more than a 1-star about parking.
Backed by hospitality operator collaboration, the score correlates with revenue and ADR — every 1-point increase corresponds to measurable booking uplift. It's more than a number; it's a proven indicator of how reputation drives commercial outcomes.